AKASO GO App Shows "No Data" – Troubleshooting Guide

Thank you for contacting us and reporting the "No Data" issue in the AKASO GO App. We sincerely apologize for the inconvenience and are here to help you resolve it as quickly as possible.

Please follow the steps below carefully.

1. Format the SD Card (Please back up your data first!)

Before proceeding, back up all important data from your SD card to another location (e.g., your computer). Then, format the SD card using your device's settings.

Example path to format the SD card:
Settings > Device Care > Storage > SD Card > Format

Formatting can often resolve underlying compatibility issues.

2. Test with a Different SD Card

If you have another SD card available, please try using it with your device.

• If the problem is resolved with a new SD card, → This means the original SD card is likely the cause. Replacing the SD card solves most cases of this issue.
• If the problem persists with a new SD card, → Please record a short video showing the issue you experience when connecting to the app. This will help us understand your specific situation.

3. Submit Feedback via the App (If the issue remains)

If the problem continues after trying the steps above, please submit detailed feedback directly through the AKASO GO App:

• Open the app → Go to My → Send Feedback

This will provide our development team with valuable error information to help diagnose the issue.

After submitting the feedback, please contact our after-sales support team at:
📧 cs@akasotech.com

We truly appreciate your cooperation and patience. Our team will work to assist you as soon as possible.