Why Does My AKASO Camera Wi-Fi Keep Disconnecting?

If your AKASO camera's WiFi disconnects/turns off automatically, please check the below troubleshooting guides:

📱 1. Disable Phone Network Switching  

• Problem: Phones may prioritize cellular data over weak Wi-Fi signals. Please check if your phone turn on the "Auto-switch to mobile data". Just please turn off the cellular data.

⏱️ 2. Wi-Fi Auto-Timeout Feature

• AKASO cameras automatically disable Wi-Fi after 3-5 minutes of inactivity to save power.
• If disconnected:
  1. Turn off your phone’s Wi-Fi.
  2. Manually re-enable Wi-Fi in your camera’s settings menu.
  3. Reconnect via the AKASO app.

🔋 3. Check Battery Level

• Low battery triggers Wi-Fi auto-shutdown.
• Fix:
  • Charge the camera to ≥50% battery before using Wi-Fi.
  • Use the original AKASO charger for reliable charging.

🔄 4. Factory Reset (Last Resort)

• Resets all settings and clears software glitches.
• How to reset:
  1. Open camera Settings > System > Reset.
  2. Confirm reset (Note: This erases all custom settings).
  3. Re-pair the camera with your phone.

🌐 Additional Tips to Prevent Disconnections:

❌ Still Disconnecting?

Contact AKASO Support with:

• Camera model & firmware version
• Phone OS (iOS/Android version)
• Error frequency (e.g., "drops every 2 minutes during live preview")

Questions? Click to email us: cs@akasotech.com