What should I do if the camera's Wi-Fi/ APP cannot connect?

🔧 Troubleshooting Steps

If you’re having trouble connecting your AKASO camera to Wi-Fi, try these steps in order:

1. Update the AKASO GO App

• Uninstall the current app
• Download the latest version of AKASO GO from the App Store or Google Play
• Enable all permissions for the app (location, storage, Wi-Fi, etc.)

2. Restart Your Smartphone

• Try connecting again

3. Disable Cellular Data

• Go to your phone’s settings
• Turn off Mobile Data
• Try reconnecting to the camera’s Wi-Fi

⏱️ Wi-Fi Auto Disconnect Feature

• To save battery, the camera’s Wi-Fi will automatically turn off after 3 minutes of inactivity.
• If disconnected, simply re-enable Wi-Fi on the camera.

❌ If You Still Can’t Connect

If the camera’s Wi-Fi network (SSID) doesn’t appear:

• On the camera’s screen
• Or in your phone’s Wi-Fi settings

Contact AKASO Support with the following info:

• Your camera model name
• Firmware version (find in: Settings > System > Device Info)
• A description of the issue

Questions? Click to email us: cs@akasotech.com