AKASO GO App Crashing/Freezing?

Follow these steps if your AKASO GO app crashes, freezes, or won't stay open:

🔄 Step 1: Basic Fixes (Try These First)

1. Restart Your Phone:

• Force-close all apps → Power off completely → Wait 30 seconds → Restart.
  Fixes 60% of temporary glitches by clearing memory. 

2. Check Wi-Fi Connection:

• Ensure you're connected to AKASO_XXXX network
• Stay within 5 meters (16 ft) of camera

📲 Step 2: App Reinstallation (Critical)

1. Uninstall AKASO GO:

• Hold app icon → "Uninstall"
• Clear cache/data in phone settings (Android: Settings > Apps > Storage > Clear Cache)

2. Reinstall Properly:

• Download ONLY from official stores:
  → Apple App Store | → Google Play Store
• Grant all permissions during setup (Camera, Location, Storage)

📷 Step 3: Camera & Connection Reset

📱 Step 4: Test with Another Device

Isolate the problem:

✅ WORKS on 2nd phone → Issue is with your original phone  
❌ CRASHES on 2nd phone → Camera firmware/APP problem  

Preferred test devices:

• Different OS (iOS ↔ Android)
• Older/newer model phone

Questions? Click to email us: cs@akasotech.com