Why AKASO Videos Are Frozen and How to Fix It

🔍 Common Causes of Choppy Playback

1. Slow Memory Card

• The card’s write speed can’t keep up with high-bitrate video (e.g., 4K/60fps).
• 📉 Result: Dropped frames during recording or playback.

2. High Video Settings

• 4K, 120fps, or high bitrate modes demand more processing power.

3. Overheating

• The camera may reduce performance to cool down, causing stutter.

4. Playback on Weak Devices

• Phones or PCs may struggle to decode high-resolution videos smoothly.

5. Outdated Firmware

• Older software may have bugs affecting video encoding or stability.

🛠️ How to Fix Choppy Videos

✅ 1. Use a High-Speed Memory Card

• Get a V30 or V60 card (e.g., SanDisk Extreme, Samsung EVO Plus).
• Avoid cheap/no-name cards.

✅ 2. Lower Video Settings

• Use 1080p/60fps instead of 4K/120fps.
• Reduce bitrate 

✅ 3. Prevent Overheating

• Record in shorter clips.
• Keep the camera out of direct sunlight.
• Remove the protective case during long sessions.

✅ 4. Playback Optimization

• Use VLC Media Player (excellent decoding support).
• Convert videos to a lower resolution for smooth playback on phones.

✅ 5. Update Firmware

• Check for the latest firmware via the AKASO app or website.

✅ 6. Format the Card in the Camera

• Do this regularly to avoid file errors.

⚠️ If All Else Fails

Contact support with:

• Camera model + firmware version
• Memory card brand/specs
• Example video showing the issue

Questions? Click to email us: cs@akasotech.com