What should I do if the Camera is Frozen or Stuck on the "AKASO" Logo Screen?

If your camera screen freezes entirely mid-use, rendering all physical buttons unresponsive, or if it hangs permanently on the "AKASO" logo screen during boot-up, this indicates system firmware damage or a severe read/write conflict with the memory card.

Troubleshooting Steps

1. Basic Troubleshooting for Frozen Screens (Mid-use Hangs):

   • Remove the current battery and SD card. Insert an alternate fully charged battery and a compliant branded high-speed SD card, then power it back on. If the camera boots up successfully, perform a "Reset" within the settings menu to clear any system conflicts.

2. No-Card External Power Test:

   • If the camera fails to boot or remains frozen, remove both the battery and the SD card. Connect the camera directly to an external power source using the original USB cable. Check if the "Akaso" logo appears alongside the startup chime:

     • The screen remains completely unresponsive. Please provide your order information and any relevant details to our customer service representative for further assistance.

     • Stuck permanently on the "AKASO" logo interface: Proceed to the firmware reinstallation steps below.

       Successfully boots into the system UI: The camera hardware is functional. Immediately select "Reset" in the settings menu or re-flash the firmware to restore normal operation.

3. Firmware Fix for Cameras Stuck on Logo Screen:

   • Hanging on the boot logo indicates corrupted system files. Please contact customer support with your order number and the SN code located inside the battery compartment. Our team will provide a dedicated firmware package link and flashing manual.