What to Do If Brave 7 LE Won’t Turn On

If your Brave 7 LE action camera is refusing to power on, we are here to help. To find the right solution, please choose the scenario that matches your situation:

Scenario A: The Camera Was NOT Used in Water

If your camera has not been exposed to water recently, follow these diagnostic steps to isolate the issue:

Step 1: The USB Direct-Power Test

1. Remove both the battery and the MicroSD card from the camera.

2. Connect the camera directly to a wall charger using the original USB-C cable.

3. Try turning the camera on.

• Result 1: The camera turns on successfully. This indicates a power delivery issue involving the battery or the battery compartment.

  • Solution: Try cleaning the metal contact points inside the battery compartment using a dry, lint-free cloth or a cotton swab. Then, test it with your backup battery if you have one. If the issue persists, please contact our support team to explore available battery solutions. To help us assist you faster, please provide the serial number printing code on your battery.

• Result 2: The camera still fails to turn on. This indicates a potential hardware or mainboard issue.

  • Solution: Please take a short video recording showing the camera failing to power on while connected to the USB cable. Reach out to our support team with this video, and we will evaluate your case to see what support options or alternative solutions may be available to you.

Scenario B: The Camera WAS Used in Water

If your camera stopped working after water exposure, the troubleshooting depends on how it was used:

Case 1: Used WITH the Waterproof Case

If the camera was inside its waterproof housing, the issue might be due to an improper seal or housing damage.

• Solution: Inspect the waterproof case carefully to check for any visible breach or damage. Please take photos or a short video of the case, contact our support team, and we will review your case to provide the best possible assistance.

Case 2: Used WITHOUT the Waterproof Case

If you used the camera in water without its housing, the internal components may have suffered water ingress.

• Solution: Brave 7 LE requires specific handling for body-waterproofing issues. Please refer directly to our dedicated guide here: What to do if water gets into the Brave 7 LE camera?

What to Prepare When Contacting Support

To help our team review your request smoothly, please provide:

1. Your original order number or the order invoice.

2. A short video recording or photo of the issue (as requested in the steps above).

3. The battery's serial number printing code (if applicable).

Please note that all warranty services, replacements, or alternative solutions are subject to verification of product authenticity, purchase channel, and warranty period. Thank you so much for the understanding.

Questions? Click to email us: cs@akasotech.com