What Should I Do If the Camera Restarts Automatically?

This guide targets instances where the camera triggers spontaneous automatic restarts, particularly during high-vibration activities or due to internal firmware discrepancies.

Troubleshooting Steps

1. Check for Contact Displacement in Riding Environments:

   • If the automatic restarts occur exclusively during high-vibration activities like cycling or motorcycling, external impacts may be causing the battery contacts to shift momentarily.

   • Diagnostic Test: Remove the battery and power the camera solely through a USB cable connected to an external power source. Observe if the camera continues to restart during a normal ride.

     • If the camera works normally, the issue is caused by external vibrations loosening the battery contact points. Consider changing your mounting method to reduce vibration (such as using a chest strap or headband). If you wish to retain your mount, contact support for warranty assistance.

     • If the camera still restarts, this indicates a defect unique to your unit. We will record your details and issue a free replacement camera.

2. Check for Firmware Corruption in Normal Environments:

   • If the camera restarts randomly while stationary or in any normal environment, the core system firmware files might be corrupted.

   • Solution: Contact customer support to obtain the official firmware download link and manual reinstallation guide. Re-flash the system to restore stability. If the camera still restarts automatically after a successful manual re-flash, we will replace the unit under warranty.