What should I do if my Brave 8/ Brave 8 Lite can't connect to the app?

Connecting your Brave 8 or Brave 8 Lite to your smartphone allows you to control your camera and transfer files seamlessly. If you are facing connection issues, it is very likely that you're using the wrong app, as we have two versions available.

Please follow the step-by-step guide below to troubleshoot and resolve the issue.

Step 1: Connection via AKASO GO

If you don't know how to connect your camera to the app, please make sure you are following the standard setup instructions. 

You can refer to our detailed connection guide here: 

👉How to connect to AKASO GO

Step 2: Connection via AKASO

If you followed the standard guide above using the AKASO GO app and the camera still cannot be recognized or connected, please try the following:

For Recent Purchases: Our recently optimized batches of Brave 8 and Brave 8 Lite utilize an updated system platform. If you are using a newer camera and AKASO GO is not working, your device likely requires our updated app.

• Please go to the App Store or Google Play Store, download the AKASO app (not AKASO GO), and try the connection process again.

• Switching to the AKASO app may immediately resolve connection issues for all newer hardware versions without requiring any firmware modifications.

Step 3: Quick Settings Check

If the camera still cannot be detected after trying both apps, please ensure the following basic settings are configured correctly on your smartphone:

• Local Network Permission: Go to your phone's Settings > AKASO GO (or AKASO) > and ensure Local Network is toggled ON.

• Location Services: Ensure location permissions are allowed for the app while in use, as this is required for Wi-Fi device discovery.

• Cellular Data: Please disable cellular data on your phone during the pairing process to prevent connection interference.

Still Unsuccessful? Contact Our Support Team

If you have completed the troubleshooting steps and attempted connections on both the AKASO GO and AKASO apps without success, please escalate this issue to our Live Support Team for personalized assistance.

To help our agents resolve your issue as quickly as possible, please provide the following details when reaching out:

1. Firmware Version: Go to your camera's settings menu > About (or System Info) and provide the firmware version number.

2. Visual Proof: A short screen recording or a screenshot showing the exact error message or where the connection gets stuck.

3. Phone Model: Your smartphone model and operating system (e.g., iPhone 15 Pro / iOS 17)