How to Fix Low Sound on Your AKASO Camera

If your AKASO camera produces low or no audio during recordings, follow these simple troubleshooting steps. The issue is often easy to resolve!

🔍 Step 1: Check the Waterproof Case

• Problem: The waterproof case blocks sound.
• Solution:
  → Remove the camera from the waterproof case before recording. Sound cannot pass through the case.

💻 Step 2: Test Playback on a Computer

• Play the video on a computer.
  → If sound works, the issue is with your camera/settings.
  → If sound is still missing, try these fixes:

🛠️ Troubleshooting Methods:

1. Replace the Micro SD Card:
   → Use a Class 10 Micro SD card from another brand.
   (Low-quality cards can cause audio errors.)
2. Reset the Battery:
   → Remove the battery, wait 10 seconds, then reinsert it.
   → If possible, test with a new battery.
3. Reset Camera Settings:
   → Go to Settings → System → Reset Camera.

⚙️ Check Critical Settings:

• Volume Level:
  → Open Settings → Audio Volume. Ensure it’s NOT set to 0.
• Microphone Function: → Verify the microphone is ON:
  • UI Indicator: Look for the mic icon.
  • Black text/icon = Enabled ✅
  • White text/icon = Disabled ❌

❓ Still No Sound? Contact Support!

Provide these details:

1. Firmware Version:
   → Go to Settings (⚙️) → System → System Information.
   → Share the Model Name and Firmware Version.
2. SD Card Brand: e.g., SanDisk, Samsung.
3. Recording Environment: e.g., underwater, windy conditions.

Enjoy crystal-clear audio on your next adventure! 🎥🔊

Questions? Click to email us: cs@akasotech.com