How-To Connecting Your Camera to a PC:& Troubleshooting – AKASO Support Customer Portal

You can easily connect your AKASO action camera to a computer to use it as a webcam or to transfer your recorded photos and videos. Below is the step-by-step guide and troubleshooting solutions if your PC fails to recognize the device.

⚙️ Part 1: How to Connect to Your PC

1. Using the Camera as a Webcam

Step 1: Remove the Micro SD card from the camera.
Step 2: Use the USB cable to connect the camera directly to your computer. The camera will power on automatically.
Step 3: Click the Start menu on your PC, find the built-in camera app, and open it. The app usually defaults to your laptop's built-in camera; simply click the "switch camera" icon to switch to your AKASO camera.

💡 Note: The resolution under webcam mode is fixed at 720P at 30fps.

2. Transferring Files to Your Computer

Step 1: Ensure the Micro SD card is inserted into the camera.
Step 2: Use the USB cable to connect the camera to your computer.
Step 3: The camera will act as a removable disk (mass storage device). Open the drive folder on your computer to view and download your videos and photos.

🛠️ Part 2: Troubleshooting Connection Issues

If your computer still cannot detect the camera or the connection fails, please follow these troubleshooting steps based on your specific scenario:

Scenario 1: The Computer Does Not Recognize the Camera

Power On & Select Mode: Disconnect the camera, power it on manually, and then reconnect it to the PC. Look at the camera screen and make sure you manually select "Storage Mode" (it may also show as Mass Storage or MTP) from the pop-up menu.
Change the Cable and Port: Ensure you are using the original AKASO USB cable. (Many third-party cables only support charging and do not have data synchronization capabilities). Additionally, try plugging the cable directly into a different USB port, preferably on the back of the computer chassis.

Scenario 2: File Transfer Disconnects or Freezes Intermittently

Test a Different Environment: Try using a different USB data cable or test the file transfer on another computer. This helps determine whether the issue is caused by a computer software conflict or a loose USB port.

✉️ Still Not Working? Contact Us

If you have tried all the steps above and your computer still cannot detect the camera, there may be a hardware fault with the camera's internal USB port connection.

Please submit a support ticket or reply to our team with the following details so we can assist you with your warranty options:

Your Order ID.
Your current shipping address and phone number.
A brief video clip showing exactly what happens when you connect the device to your PC.

📬 How to reach us:

You can click the [Submit a Request / Contact Us] button at the top of this page, or reply directly to our official support email. Once we receive your information, we will handle it immediately!