Self-Troubleshooting Manual for 360 Camera Failure to Power On – AKASO Support Customer Portal

We sincerely apologize if you encounter the abnormal issue that your 360 camera fails to power on during use. To help you independently, quickly and accurately locate the root cause of faults and resolve startup failures efficiently, we have compiled this standardized self-troubleshooting guide for power-on abnormalities.

You may follow the tiered steps in this document to conduct hands-on verification and check device operating status and usage history. No professional equipment or technical expertise is required to pinpoint the exact fault scenario. For inquiries regarding warranty eligibility, repair and replacement service terms, and relevant charging fees, please contact our official after-sales team at any time. Upholding a user-centric service philosophy, we fully resolve all product malfunctions for every customer and commit to delivering premium, worry-free user experience.

Self-Check Reminder: Complete all troubleshooting steps in strict sequence without skipping any procedures. Precise fault identification provides reliable supporting materials for subsequent after-sales processing.

1. Pre-Operations & Information Verification

When your camera cannot power on, perform the following basic recovery operations first, sort out relevant information and complete preliminary fault classification:

1.1 Basic Reset Recovery Procedure

Carry out a device reset troubleshooting operation: Remove the internal battery and SD memory card of the camera. Connect the camera to power supply directly via a USB cable matched with a 5V 2.4A charger, then attempt to power on the camera. If the camera lights up and boots successfully, run device initialization immediately, then check whether the camera can operate stably normally.

1.2 Fault Information Self-Verification

Inspect and record the following key information to prepare for scenario-based troubleshooting and after-sales communication:

Confirm fault occurrence timing: Distinguish whether the startup failure appears on a brand-new unit at first use, or emerges after a period of normal operation;
Verify device functional status: Check if the camera touchscreen and physical buttons respond and function normally;
Review device usage history: Confirm whether the camera suffered water ingress & dampness, operation in rainy/snowy environments, physical bumps & damage, or firmware upgrades before the fault occurred;
Keep your product order number and complete camera SN code well-organized in advance for after-sales verification and service processing.

2. Scenario-Based Self-Troubleshooting & Service Instructions

Scenario 1: Still Unable to Power On After Reset on New Camera (Initial Factory Defect)

If the camera remains unbootable after power reset, wired power-up and initialization tests, and the fault occurs on a brand-new camera upon first use with no traces of human operation or external damage, this is most likely an initial factory defect triggered by abnormal firmware programs.

Check and record the camera’s current firmware version number, then contact our official after-sales team to obtain an exclusive official firmware upgrade package. Reflash the official standard firmware to troubleshoot and repair startup failures.

Scenario 2: Post-Use Startup Failure with Exposure to Water-Adjacent Environments

If the camera fails to power on, crashes randomly or shuts down automatically after a period of use, and self-inspection confirms the camera has been submerged underwater, shot outdoors for long hours in rain or snow, or suffered dampness and water intrusion, the startup failure is generally caused by short circuits and damaged internal hardware due to moisture or water seepage.

Product Usage Specification: This camera only delivers basic splash resistance, supporting short-time use in light rain or snow. Stop recording and store the camera in its waterproof packaging promptly after exposure. It is not designed for underwater submersion or prolonged shooting in heavy rain.

Scenario 3: Post-Use Startup Failure Caused by Man-Made Physical Damage

If startup anomalies, crashes and unexpected shutdowns occur after regular use, and self-inspection verifies the camera has sustained physical damage including drops, collisions, extrusion, surface scratches and abrasion, the delicate internal hardware structure and circuits will be impaired, directly resulting in startup failure and complete function breakdown.

360 cameras are precision opto-mechatronic devices. External physical damage will destroy core internal hardware and circuit structures. Failure to power on and random crashes are typical symptoms of hardware damage. You may contact our official after-sales team to consult relevant service policies for maintenance and warranty support under this scenario.

Scenario 4: Post-Use Startup Failure After Recent Firmware Upgrade

If self-inspection confirms no water ingress, dampness or physical damage, and startup failure & frequent crashes appear right after a recent firmware upgrade, the startup malfunction is usually induced by corrupted firmware and system anomalies caused by interrupted or failed upgrade.

If the camera still cannot boot normally and the fault persists after firmware re-upgrade, the device most likely contains latent hardware defects. You may consult after-sales staff about mail-in inspection and replacement service policies, and we will do our utmost to eliminate your usage troubles and improve your unsatisfactory experience.

3. General Guidelines for After-Sales Support

If you have finished all the above self-inspection and operations yet the camera still fails to power on, please feel free to contact our official after-sales team via email: cs@akasotech.com.

Please inform after-sales specialists of the complete self-inspection workflow (detailing all checked items), current device status and full usage history. Our staff will verify the root cause of the fault and elaborate on corresponding maintenance and replacement policies, alongside detailed charging information (free service / paid service and specific fee standards).

We sincerely apologize for any inconvenience brought by this equipment malfunction. We are consistently dedicated to supplying high-quality products and services for every user, and will spare no effort to resolve all your device operational issues!