Self-Troubleshooting Manual for 360 Camera SD Card Detection Failure – AKASO Support Customer Portal

We sincerely apologize if you encounter issues such as undetectable SD cards or abnormal memory card reading while using your 360 camera. To help you independently, quickly and accurately locate the root cause of faults and resolve equipment problems efficiently, we have compiled this standardized self-troubleshooting guide for SD card detection failures.

You may follow the tiered steps in this document to conduct self-operational verification and check memory card specifications together with device operating status. No professional equipment or technical expertise is required to pinpoint the exact fault scenario. For inquiries regarding warranty coverage, replacement service terms and relevant fees, you can contact our official after-sales team at any time. Adhering to a user-centric service philosophy, we fully resolve all product malfunctions for every user and commit to delivering premium, worry-free user experience.

Self-Check Notice: Complete all troubleshooting steps in strict sequence without skipping any procedures. This enables precise fault localization and provides reliable supporting materials for subsequent after-sales processing.

1.Basic Self-Inspection: Pre-Operations & Information Verification

When the camera fails to detect the inserted SD card and no memory card icon appears on the screen, complete the following basic self-inspection first and sort out relevant information for preliminary fault classification:

Confirm device status: Check whether the SD card icon is completely missing from the camera UI after card insertion, indicating detection failure;
Verify memory card specifications: Confirm whether the SD card in use is a U3 high-speed memory card from an established reputable brand;
Capture reference materials: Take clear front photos of the SD card in use and screenshots of the camera interface showing detection failure;
Record replacement test results: If you have tested other SD cards, note down the brand, specifications and detection performance of each new card;
Keep your product order number and complete camera SN code organized in advance for after-sales verification and service processing.

2.Scenario-Based Self-Troubleshooting & Compatibility Instructions

Scenario 1: Abnormal Detection / Reading Caused by Non-U3 SD Cards

If self-inspection confirms your current memory card is not U3-rated, this is the primary cause of SD card detection and reading failures. This panoramic camera supports 4K/5.7K high-definition panoramic video recording. Multiple lenses capture footage simultaneously during shooting, generating ultra-high video bitrates with instantaneous data throughput far exceeding that of conventional cameras.

Memory cards feature distinct performance tiers: U3-standard memory cards deliver a minimum sustained write speed of 30MB/s, which stably meets the device’s demand for continuous high-speed data writing. By contrast, U1 and lower-speed cards only support a 10MB/s write speed and cannot match the data transmission requirements of high-definition recording. Using low-speed cards will trigger a series of malfunctions including SD card detection errors, cache overflow, recording interruptions, video frame drops and corrupted files.

We recommend replacing your current card with a U3 high-speed SD card from an official reputable brand. Reinsert the new card and test detection and recording performance to resolve most reading abnormalities.

Scenario 2: Compatibility Failures Triggered by Unbranded Generic SD Cards

Even if your memory card meets the U3 rating, generic unbranded cards frequently lead to detection errors and compatibility issues. Many generic SD cards on the market suffer from severe false labeling and capacity expansion fraud, and are manufactured with recycled flash chips, resulting in substandard actual read/write speeds and stability.

These generic cards are not only prone to camera detection failures; even if recognized successfully, they will experience frequent speed drops and recording disconnections during high-bitrate high-definition shooting, which may cause damage or loss of recorded footage. Such cards also carry risks of sudden breakdown and permanent data loss without formal manufacturer warranty support.

To guarantee stable device operation and shooting data security, we recommend genuine branded SD cards fully compatible with this panoramic camera. Compatible brands include SanDisk, Samsung, Lexar, Sony, Kioxia and Kingston. U3/V30 specification cards have passed practical testing and perfectly support the device’s high-speed burst shooting and high-definition recording requirements. Please retest camera detection after switching to a legitimate U3 memory card from an official brand.

Scenario 3: Legitimate Brand U3 SD Card Still Undetectable After Formatting

If self-inspection confirms your memory card is a genuine U3 high-speed card from a reputable brand and has been formatted to exFAT on a computer, specification and compatibility issues can be ruled out.

For this scenario, we provide an exclusive testing solution. You may contact our official after-sales team to inquire about policies for applying for an official test SD card, submit your shipping address, and recheck device detection performance with the dedicated test card.

If the camera successfully recognizes the official test SD card, the original memory card is defective.
If the dedicated test card also fails to be detected, the camera most likely has internal hardware abnormalities affecting SD card recognition.

You may consult our after-sales team for full details on subsequent equipment inspection and replacement service policies.

3.General Guidelines for After-Sales Communication

If you have completed all the above self-inspection and operations yet the SD card detection failure persists, please feel free to contact our official after-sales team via email: cs@akasotech.com.

Please inform after-sales staff of the full self-inspection process (detailing all checked items), current device status and complete usage history. Our specialists will verify the root cause of the fault and elaborate on corresponding maintenance and replacement policies, as well as detailed charging terms (free service / paid service and specific fee standards).

We sincerely apologize for any inconvenience brought by this equipment malfunction. We are consistently committed to supplying high-quality products and services for every user, and will spare no effort to resolve all your device operational issues!