Battery Won't Hold Charge, Rapid Drain, Torn Pull-Tab, or No Power via USB?

This guide provides official remediation paths for cameras showing no indicator lights when plugged in, batteries that drain within minutes after a full charge, or batteries jammed inside the compartment due to a torn pull-tab.

Troubleshooting Steps

1. No Indicator Light and No Charge via USB Cable:

   • Test: Does the camera turn on and function properly if you insert a pre-charged battery?

     • Powers on fine with a charged battery: Only the charging port or power delivery submodule is physically broken (note: this may also affect external microphone connectivity). If you are willing to keep using it, we would like to offer a partial refund.

     • Won't power on at all: The motherboard is completely dead. Provide your order information to support a brand-new replacement device.

2. Battery Won't Hold Charge / Rapid Drain (Dies within minutes):

   • Ensure you are charging the batteries via the official dual-dock cradle for a full 2.5 to 3 hours before testing.

     • Only one battery behaves this way: This points to an individual defective cell. Contact support to get a free battery shipped out.

     • Both batteries drain instantly: Isolate the dock. Put a battery directly inside the camera body and attach the USB cable. If it charges fine in-body, the dock is broken; we will send a new dock free of charge. If it still dies in a few minutes after charging in-body, the mainboard charging circuit or battery lot is defective, and a replacement will be issued.

3. Battery Pull-Tab Broken (Battery Stuck Inside the Bay):

   • Official Removal Method: Use a pair of fine tweezers to carefully pinch the battery casing and gently slide it upward. If successful, contact support to get a free replacement battery.

   • Safety Warning: If the battery is firmly wedged, STOP immediately! Do not use excessive force, as puncturing the battery skin is dangerous. Send us a photo of the battery compartment along with your order ID, and we will replace the entire camera unit.