Self-Troubleshooting Manual for Camera Black Screen Issue

If your 360 camera displays a black screen after powering on during operation, we have compiled a comprehensive self-troubleshooting workflow to help you efficiently identify the root cause and resolve the malfunction quickly.

Follow the hierarchical procedures outlined in this document step by step for self-inspection and verification; no complex professional operations are required throughout the process. If the black screen persists after completing all self-checks, feel free to contact our after-sales team to inquire about maintenance, replacement service policies and related fee details. We adhere to customer-oriented service principles and fully safeguard your user rights.

Warm Reminder

Please conduct troubleshooting strictly in sequence without skipping any steps to accurately locate the malfunction source.

Step 1: Basic Information Self-Check & Preliminary Diagnosis

First, observe the black screen status of your camera carefully and verify the six key pieces of information below to lay a foundation for precise fault diagnosis:

1. When the screen turns black, check whether the UI interface (including menu icons, battery level indicators and other on-screen elements) displays normally;
2. Confirm whether the camera has been used in rainy weather or underwater recently;
3. Confirm whether a firmware upgrade was performed on the camera recently;
4. Confirm whether the camera has suffered drops or collisions recently;
5. If the Settings menu is accessible, check and record the current firmware version number of the camera;
6. Prepare your product order number and full camera serial number (SN) in advance for subsequent after-sales processing.

Proceed to the corresponding branch troubleshooting steps based on your self-inspection results.

Step 2: Scenario-Based Self-Troubleshooting Operations

Scenario 1: UI interface is fully visible under black screen state, and the Settings menu can be opened normally

1. Enter the camera Settings menu and locate the Initialize Camera option to complete device initialization;
2. Reboot the camera after initialization and check if the black screen fault is eliminated;
3. If the issue remains unresolved, record the camera firmware version number and contact our after-sales team to obtain a dedicated firmware upgrade package for fault repair;
4. If the black screen persists post firmware upgrade, the device is highly likely to have hardware abnormalities. Contact after-sales support to consult mailing inspection and product replacement policies. Our team will properly resolve the issue to guarantee your user experience.

Scenario 2: No UI elements visible on the black screen / UI interface displays normally but the Settings menu cannot be opened or operated

1. This condition is usually caused by temporary system freeze. Remove the SD card and battery from the camera, connect the camera to a power supply via a USB cable, then power on again to test if the screen recovers;
2. If the screen returns to normal after reboot, enter the camera Settings menu and select the Initialize Camera option to run full device initialization;
3. Restart the camera after initialization and verify whether the black screen problem is fixed;
4. If the malfunction continues, record the camera firmware version number and contact our after-sales team to receive a customized firmware upgrade solution for troubleshooting;
5. If the black screen remains after firmware update, hardware failure is highly probable. Reach out to after-sales staff to learn about mailing inspection and replacement service terms. We will make every effort to handle your case and protect your usage experience.

Step 3: After-Sales Contact Guidelines

If you have finished all the above self-inspection and operation procedures yet the black screen fault still exists, please get in touch with our official after-sales team via email: cs@akasotech.com.

When contacting support, provide full details of all six self-check items, the current device status and usage history. Our staff will verify the root cause of the malfunction and fully explain applicable maintenance and replacement policies, alongside relevant charging standards (free service / paid service and specific fee rates).

We sincerely apologize for any inconvenience caused by this equipment malfunction. We are committed to delivering premium products and services to all users, and will spare no effort to resolve any device operation issues for you.