Self-Troubleshooting Manual for Camera Lens Physical Damage

If you encounter lens damage or abnormal lens issues during product use, we have specially compiled this dedicated self-troubleshooting guide for camera lens physical damage. It aims to help you quickly locate fault causes and resolve usage problems efficiently.

You may follow the standardized steps in this document to inspect and verify the device status without professional operations. If the problem persists after self-inspection, feel free to contact our official after-sales team to consult relevant service solutions, warranty eligibility and charging policies. Adhering to a rigorous and responsible service philosophy, we strive to properly handle all product issues for users and optimize your overall user experience.

 

Warm Prompt: Please complete the troubleshooting process in full sequence without skipping any step. This ensures accurate localization of the root cause of the fault and provides reliable support for subsequent after-sales processing.

First, check and sort out the following key information to accurately confirm the basic scenario of lens damage, laying a foundation for hierarchical troubleshooting and after-sales docking:

1. Take clear photos or videos of the damaged or abnormal parts of the camera lens to fully record the device fault status;

2. Confirm the fault occurrence time: verify whether the damage or abnormality exists upon first unboxing of the brand-new device or occurs after a period of use;

3. If the fault occurs after usage, check the device usage history: confirm whether the device has suffered physical stress or damage such as dropping, collision, extrusion, lens abrasion, surface scratches and frictional wear recently;

4. Sort out and retain the product order number and the complete camera SN code in advance for subsequent after-sales verification and service docking.

Proceed with advanced troubleshooting and handling according to your self-inspection results and corresponding exclusive scenarios below.

If the brand-new and unused device presents lens damage or functional abnormality right after unboxing, this is deemed as a product initial defect. We will provide you with an exclusive product replacement service to fully protect your legitimate usage rights and interests.

To facilitate the replacement process, optimize our production and distribution procedures and avoid the recurrence of similar issues, please prepare the following materials for submission to our after-sales team:

1. Clear real photos of the barcode/QR code sticker on the product outer packaging box;

2. Clear real photos of the SN code sticker inside the camera battery compartment.

After preparing the above materials, please contact our after-sales team and provide your detailed receiving address. We will verify your information and arrange the reshipment of a new product with dedicated and thoughtful service.

If self-inspection confirms that the lens damage is caused by external physical forces such as dropping, collision, extrusion and scratching during use, such faults are defined as manual damage incurred by improper use.

You may contact our after-sales team at any time to consult detailed information about device replacement services, warranty applicability and relevant charging policies for this scenario. We will provide you with a targeted exclusive solution.

If self-inspection confirms that the lens damage and device abnormality occur during the use of official exclusive brand accessories, we attach great importance to such issues and will make every effort to troubleshoot and resolve the problem for you.

To accurately identify the correlation between accessories and device faults and provide you with qualified after-sales guarantee services, please sort out and prepare the following materials for verification by our after-sales team:

1. The specific name and corresponding purchase link of the accessories related to the fault;

2. Clear real photos of the damaged accessories;

3. Real photos or videos showing the connection mode of the accessories and camera as well as the usage process, to fully restore the actual usage scenario.

The above materials enable us to quickly verify the fault cause and match you with an accurate after-sales solution. Thank you for your understanding and cooperation.

After completing self-inspection, you may contact our official after-sales channels at any time regardless of the fault scenario, to inquire about all relevant policies including free service eligibility, specific charging standards, and replacement/maintenance procedures. You can reach us via email:cs@akasotech.com.

Adhering to the user-centric service concept, we will carefully verify and properly handle all types of product faults, and fully resolve device usage problems for every user.

We sincerely apologize for any inconvenience caused by the device malfunction. We will continuously optimize product quality and after-sales service system to deliver higher-quality products and service experiences for all users!