If your AKASO 360 camera can't power on, please follow this sequence to isolate the issue:
| Step | Action | Expected Outcome | Next Step |
|---|---|---|---|
| 1 | Insert a fully charged battery | ✅ Powers on → Original battery dead | Replace faulty battery |
| ❌ No power → Proceed to Step 2 | |||
| 2 | Try the second battery (same charge) | ✅ Powers on → First battery defective | Use a backup battery |
| ❌ No power → Proceed to Step 3 | |||
| 3 | Connect to USB power (5V/3A adapter) | ✅ Powers on → Both batteries faulty | Replace all batteries |
| ❌ Still dead → Hardware issue | Contact Support |
Critical Checks During Diagnosis
⚠️ Before proceeding:
- Clean battery contacts with a dry cotton swab (dirt blocks the connection)
- Ensure the battery clicks firmly into place
- Use AKASO-brand charger (third-party adapters may fail)
Advanced Power Cycle
If USB power works but batteries don’t:
- Remove the battery
- Please reset your camera.
- Reinsert battery → Attempt startup
Prevention Checklist
| Issue | Preventive Action |
|---|---|
| Battery failure | Replace batteries annually |
| Contact corrosion | Store in dry environment |
| Deep discharge | Recharge when ≤20% |
| Adapter damage | Avoid bending USB-C cable ends |
⚠️ STOP immediately if:
- Battery swells/overheats during charging
- Burnt odor from camera
- Visible corrosion in battery compartment
Contact AKASO Support
When all steps fail:
- Provide:
- Camera serial number (inside battery compartment)
-
Battery production dates (printed on batteries)
Request warranty service:
Questions? Click to email us: cs@akasotech.com
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