What can you do if your charging case of the AKASO 360 camera fails to charge batteries?
🔍 Common Causes & Solutions
1. Battery Overheating Protection
Symptoms:
- Charging case refuses to charge
- The case indicator shows a solid red light
Cause:
› Batteries removed from camera while still hot (≥45°C/113°F)
› Charging case's overheat protection blocks charging
Solution:
- Remove batteries from the case
- Let batteries cool at room temperature for 20-30 minutes
- Reinsert into the charging case
2. Battery vs. Case Failure Test
Diagnostic Steps:
| Step | Action | Outcome Interpretation |
|---|---|---|
| 1 | Insert the suspected battery into the camera | |
| 2 | Connect the camera to USB power | ✅ Charges → Battery OK ❌ Won't charge → Battery defective |
| 3 | Repeat test with all batteries | If all batteries charge via USB: → The charging case is faulty |
⚠️ Critical Notes
- Never force-charge hot batteries → Risk of permanent damage
- Always wait 10+ minutes after camera use before removing batteries
🔧 Next Steps If the Charge Case is Faulty
› Provide case serial number (under base)
› Describe diagnostic test results
› Request warranty service: cs@akasotech.com
Questions? Click to email us: cs@akasotech.com
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