AKASO Camera Won't Turn On? Here's How to Fix It

If your camera won't turn on, please follow the troubleshooting steps below.

🔍 First Steps Before Troubleshooting

1. Verify basic functionality:

• Ensure battery is properly inserted (contacts aligned)
• Confirm charger is working (test with another device)

1. Related issues? Check these guides first:

• [Camera Frozen/Stuck on Logo?] click here: 
• [Camera Keeps Shutting Off?] click here:  AKASO Camera Keeps Shutting Off? Fix Auto-Power Off Issues

⚠️ Scenario-Based Solutions

🛬 Hardware issue

(Possible hardware damage)

1. Remove battery and SD card
2. Direct USB charging:

• Connect camera directly to 5V/2A power source
• Use original AKASO USB cable

1. If charging indicator lights up → Charge for 2 hours → Reinsert battery
2. Still dead? → [Contact Support] with impact details

Examine the USB port for bent pins/debris. If the USB port pins are bent or missing, the camera needs to be replaced.

🔄 After Firmware Update

(Firmware corruption)

1. Provide the order number and the SN code to support（Please find the SN code inside the camera battery compartment, please refer to the screenshot below.）
2. Support will:

• Confirm your camera version
• Try to end the firmware for a reset

Do NOT attempt DIY firmware recovery

💧 After Underwater Use

(Moisture damage prevention)

1. DRY EXTERNALLY: - Wipe casing with microfiber cloth - Dry battery compartment thoroughly
2. ABSORB INTERNAL MOISTURE: - Place in airtight container with silica gel OR - Submerge in uncooked rice × 48 hours
3. TEST: Only power on when completely dry

⚠️ Critical: Never charge while damp!

🔋 Sudden Failure During Normal Use

(Battery/charging issue)

Battery bypass test:

• Remove battery/SD card
• Connect to 5V/2A power via USB
• If powers on → Battery is faulty

Outcome:

• Works → Use only certified 5V/2A chargers
• Fails → [Request battery replacement] (include purchase proof)

📋 Prevention Checklist

📞 Warranty & Support

Required information:

• Order number/ Invoice/Purchase screenshot
• Firmware version (if accessible)
• Video showing issue

Questions? Click to email us: cs@akasotech.com