WiFi Fails to Connect, Can't Find Camera SSID, or Hissing Sound on Disconnection?

This guide resolves physical wireless connectivity discrepancies between your mobile smartphone and the camera's local wireless transmitter.

Troubleshooting Steps

1. WiFi Connection to the AKASO GO APP Fails:

   • Please completely disable Cellular Data (Mobile Data) and any active VPN apps on your phone. Ensure your phone is not automatically switching back to a home Wi-Fi network.

   • During the pairing prompt, if your phone asks for permissions like "Location Services" or "Local Network Access," please select "Allow/Authorize."

   • If it still fails, delete the saved Wi-Fi network profile on your phone, trigger a camera reset (Settings → Reset → Yes), reinstall the App, and attempt connection again. Test with a secondary smartphone if available.

2. Cannot Search or Identify Camera SSID (Hotspot name missing):

   • If the camera's network name never populates in your phone's wireless settings scan list, execute a system reset on the camera itself.

   • If it remains missing after a reset, a firmware flash may be required. Navigate to "Camera Settings" -> "Version" (or "About"), snap a photo of the alphanumeric string, and send it to support to receive the correct flashing package.

3. High-Frequency Buzzing/Beeping when turning off WiFi:

   • A momentary high-frequency electrical hum or buzzing tone when manually toggling off the Wi-Fi module is not a product defect. This is a slight acoustic vibration caused by the sudden current wave drop when the wireless chip shuts down. It does not affect recording safety or camera lifespan. If this sound disrupts your experience, contact support with your order number for partial accommodation options.