AKASO Return & Warranty Policy

1. Warranty Coverage

Products purchased from the following sources are covered by AKASO’s warranty:

• Amazon (AKASO official store)
• AKASO official website
• Authorized AKASO retailers including Target, B&H, and Best Buy

For products purchased through other platforms, please contact the respective seller or platform for warranty support.

2. 30-Day Return for Refund

If you are not satisfied with your order for any reason within 30 days of receipt, you may return it to us for a full refund. No explanation is required.

Please note:

• Refunds do not apply to damage caused by non-warranty reasons.
• Shipping costs, tariffs, taxes, and carrier surcharges (landed costs) are non-refundable.

3. Return Process

Step 1: Request an RMA

Contact AKASO Customer Support to obtain an RMA (Return Merchandise Authorization) number.
You must have an RMA number to return your package. Packages without an RMA will not be accepted. 

Click here to contact customer survice: https://akasotech.com/contact

Step 2: Prepare Your Package

• Pack the product securely.
• Include a printed copy of the RMA form sent to you via email.
• Write the RMA number clearly on the outside of the shipping box.

Step 3: Ship the Package

• Use a trackable shipping service.
• Obtain and keep the shipping receipt until the return process is complete.
• Full refunds require the return package to be delivered to the carrier within 14 days of RMA issuance. Late returns will not be accepted.

Step 4: Refund

Once your return is received and inspected, we will issue a refund via the original payment method.

Important Notes:

• Do not personally deliver items to the RMA processing centers—these locations do not accept walk-ins.

• Current return warehouse locations:

  • USA: Maryland (MD)
  • Canada: Ontario (ON)
  • Japan
  • Germany (accepts returns from Europe)
  • United Kingdom: Milton Keynes

4. Warranty Repair & Replacement Service

If your product or part has a manufacturing defect covered under warranty, AKASO will replace it free of charge. Shipping may be covered at AKASO’s discretion.

Before sending any item to AKASO, contact our Customer Support team.
If the issue is confirmed as warranty-covered, you will receive an RMA number. Non-warranty returns will be sent back to the customer.

Warranty Eligibility

You qualify for a product replacement if:

1. The product was damaged during shipping.
2. The product significantly differs from its description in one or more aspects.
3. The product has a defect not caused by misuse, improper operation, or force majeure.

Replacement Cost & Shipping

Accessory Shipping

If an accessory is damaged within 2 years of receipt, we will provide a new accessory free of charge. Customer pays a flat $5 shipping fee.

5. Additional Information

• Warranty service does not extend the original warranty period.
• Products modified, disassembled, or repaired by unauthorized parties are not covered.
• Consumable parts (e.g., batteries) are covered only if defective upon arrival.
• For international returns, any customs duties or taxes incurred are the customer’s responsibility.
• Always back up your data before returning a product—AKASO is not responsible for data loss.

Contact AKASO Customer Support:
For RMA requests, warranty claims, or further assistance, please reach out through our official website’s support page or via email at cs@akasotech.com.

This policy is subject to change. Please refer to the latest version on the AKASO website.