Why& How to do If the AKASO Camera Frozen or Stuck?

 🔍 Common Freeze Scenarios

⚠️ First Response Protocol

1. Remove power sources:

• Take out battery
• Disconnect USB cable

1. Wait 2 minutes for full system discharge
2. Reinsert battery → Attempt restart

💾 Solution 1: SD Card Troubleshooting

(For random/intermittent freezes)
▶️ SD Card Compatibility Guide

Step-by-Step Fix:

1. Test without SD card:

• Remove card → Power on camera
• If stable → SD card is culprit

1. Format properly:

• Insert card in camera
• Go to: Settings >  Format SD Card

How to Format an SD Card for Your AKASO Camera?

1. Replace if needed:

• Use Class 10/U3/V30+ cards only
• Max capacity: check the manual, you can use a 64GB card to try.

⚙️ Solution 2: Logo Stuck at Startup---Contact the Customer Service

(AKASO logo freeze)

Emergency Reset Procedure:

1. Remove battery & SD card
2. Direct USB charge:

• Connect to 5V/2A charger using original cable
• Charge for 1 hour (no battery installed)

1. Reinsert the battery to power on

Firmware Recovery:

1. Contact support with:  

   - Order number  

   - Camera model  

2. Support will:  

   • Confirm firmware version  

   • Send latest firmware and instructions.

3. DO NOT interrupt update process!  

🔢 Finding Your SN Code

(Required when firmware version inaccessible)

Questions? Click to email us: cs@akasotech.com