1. Kindly make sure the extension cable is connected to the port tightly.
2. Plug your dash cam to the car charger before turning it on.
3. Kindly try resetting your dash cam if suggestions above do not help with your issue.
4. Kindly contact customer service for the warranty claim if none of the suggestions above does not help by sending emails to our email address: cs@akasotech.com.
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