If your action camera freezes, several troubleshooting steps can be attempted:

1. Remove the battery and SD card and reinstall them. Sometimes, the camera may freeze due to a poor connection between the battery or SD card and the camera's internal components. By removing and reinstalling them, we can ensure a proper connection, which may resolve the freezing issue.

2. Charge the camera with another cable and check if the word ‘Akaso’ appears on the screen and if there is a switch - on tone when the camera is turned on. Different charging cables may have varying levels of current and voltage stability. A faulty cable may not provide sufficient power to the camera properly, which could lead to abnormal behavior such as freezing. Using a different cable helps to determine if the original cable was the cause of the problem.

3. Replace the SD card with a U3 - grade SD card of 128GB or less and test again. Please make sure that the camera is switched off when inserting or removing the SD card. U3 - grade SD cards are designed to offer high - speed data transfer rates, which are crucial for the proper functioning of a motion camera. They can handle the continuous and high - speed data writing required during video recording. Choosing a 128GB or less capacity is often more compatible with the camera's hardware and firmware, as larger capacity SD cards may sometimes cause compatibility issues or performance degradation in some motion cameras.

4. If you can turn on the camera, please reset the camera through the settings. Resetting the camera can restore the default settings, which may correct any misconfigurations or software glitches that could be causing the freezing.

5. If you can't turn on the camera or the reset is invalid, please find the SN code in the battery compartment and tell After-sales service. After-sales service will send you the firmware connection for reinstallation. Reinstalling the firmware can often fix deeper - seated software problems that may be responsible for the camera freezing.

Questions? Click to email us: cs@akasotech.com