If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD card being used.

Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 

Below are some troubleshooting steps to resolve the issue for you. Before proceeding make sure that you have turned off Connections/Wi-Fi/GPS/Voice Control.

As a preliminary excluding method, we advise our users to get your SD card formatted either by your camera or by using your PC to make sure it is an original branded card with the best working condition. An inferior, fragile, or low-speed card can lead to the camera freezing.

We strongly recommend our end-users purchase a reliable memory card from a credible seller, like Samsung, Sandisk brand. Also please make sure to get an extra memory card for backup.

Meanwhile, if your camera is still freezing after the microSD problem is excluded, You can view the article:

If none of the above articles help you，please contact AKASO customer Support for the newest firmware upgrades, which can be a fix to your issue.

Questions? Click to email us: cs@akasotech.com