In most cases, the freezing problem is in relation to the quality of the memory card, firmware version, or the device itself.
As a preliminary excluding method, we advise our users to get their SD Card formatted either by your camera or by using your PC to make sure it is an original branded card in the best working condition. An inferior, fragile, or low-speed card can lead to the camera freezing.
We strongly recommend our end-users purchase a reliable memory card from a credible seller – Please see our suggested brands in this FAQ section. Also please make sure to get an extra memory card for backup.
Meanwhile, if your camera is still freezing after the microSD problem is excluded, please do not hesitate to contact our Customer Service Rep at cs@akasotech.com for the newest firmware upgrades, which can fix your issue.