Confirm if the wall charger, USB cable, and ports are functioning properly.
- Check if the wall charger is properly plugged in and receiving power.
- Inspect the USB cable for any visible damage or loose connections.
- Ensure that the charging port on the camera is clean and free from debris.
Connect the camera directly to a power source using a USB cable and check if it charges.
- Plug the USB cable into a computer or a different power source.
- Connect the other end of the USB cable securely to the camera's charging port.
- Monitor if the camera shows any signs of charging, such as a battery indicator or LED light.
Attempt to charge the camera battery using different charging cables or adapters.
- Test the camera's charging functionality with alternative charging cables.
- If available, try using a different wall charger or USB adapter.
- Assess if the camera charges with different combinations of cables and adapters.
If the issue persists after following these troubleshooting steps, it is recommended to contact customer support for further assistance.
You can reach out to our customer service via email at firstname.lastname@example.org.