If the camera fails to charge, please follow the steps below.

1. Ensure that the charger, USB cable, and ports are free from damage. In motion cameras, any damage to these components can disrupt the charging process. For example, a damaged charger may not be able to supply the appropriate electrical parameters, a faulty USB cable may have internal wire breaks or poor connectivity, and damaged ports on the camera or the power source can prevent the proper transfer of electrical energy.

2. Use the USB cable to directly charge the camera with the battery unplugged so as to confirm whether the camera can charge normally. This step is crucial in motion camera troubleshooting as it helps to determine whether the problem lies within the battery or other components of the charging system. If the camera charges without the battery, it may indicate that the battery is the root cause of the charging failure.

3. Use a different charging cable or charger to charge the battery in order to determine whether the original charging cable or charger is damaged. In motion cameras, the charging cable and charger play vital roles. A defective charging cable may not be able to conduct electricity efficiently, and a malfunctioning charger may not provide the correct power output, both of which can lead to charging problems.

If the problem persists after following these troubleshooting steps, it is recommended that you contact customer support for further assistance. We will follow up on your feedback to provide you with the appropriate solution.

Questions? Click to email us: cs@akasotech.com